Delivery Information

All Items purchased from GrillPower before 12pm are dispatched the same working day. If you order after 12pm, your items will be dispatched the following working day.

Delivery services we use are: 1st Class Royal Mail Signed For and UPS.

Due to Covid-19 restrictions, deliveries may be delayed, please contact us for more information.

*Next day service can be delayed for offshore and Highland services.

Returns / Incorrect Items / Damages

We take every step necessary to ensure our returns process is as simple as possible and efficient. We aim to keep our customers happy, and if for any reason you are not happy with your product, you are perfectly entitled to return it to us. See returns conditions below.

Returns: Goods must be unused / still sealed and returned to us within 14 days of purchase. Goods will be inspected and a credit issued for the goods returned, excluding the freight. Please return the goods with a copy of the corresponding invoice and a valid contact number. We aim to have credits processed within 48 hours of receiving the goods. Our Returns address is:

GrillPower, Arctic Spas House, 2 Hartlebury Trading Estate, Kidderminster. DY10 4JB

Freephone: 0330 058 2900

Incorrect Items: If for any reason the items that arrive do not match what you have ordered, you must report this to us within 24 hours of receiving the goods. Depending on the problem we may issue a replacement part, organise a swap out of the item or issue a refund.

Damages: For any damaged goods, these need to be noted with the freight (unsigned) company upon delivery and reported to Arctic Spas within 24 hours of receiving the goods. We may ask for images of the damages which can be emailed to info@arcticspas.co.uk before proceeding with a replacement or refund. Please note that goods accepted and signed for cannot be considered for replacement.